Shipping Policy
Shipping and Delivery Information
At FJELLSNAKK, we strive to process your order quickly, efficiently, and with environmental consciousness, always selecting the most eco-friendly shipping methods available. Below, you’ll find details about shipping costs and delivery times.
Processing Time
Orders placed on weekdays before 23:59 are processed and shipped the same day. Orders placed on weekends or public holidays are shipped the next business day. Once your order has been dispatched, you’ll receive a confirmation email with tracking information.
Shipping Costs
At FJELLSNAKK, we always choose the greenest and most environmentally friendly shipping option available. The good news? This eco-friendly shipping is always free for our customers, regardless of order size or destination country.
Estimated Delivery Times by Country
Our estimated delivery times are 5–7 business days (including weekends) for the following countries:
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Netherlands: 5–7 business days
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Belgium: 5–7 business days
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Germany: 5–7 business days
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Other EU countries: 5–9 business days
Please note: These delivery times are estimates and may vary due to external factors, such as shipping partners or public holidays.
International Shipping
Currently, we do not offer international shipping outside the EU. We are working to expand our delivery options in the future.
Delays
While we do our best to deliver your order on time, delays may occur due to circumstances beyond our control, such as customs inspections or high workload at carrier facilities. FJELLSNAKK cannot be held responsible for delays caused by such external factors.
Tracking Information
Once your order has been shipped, you’ll receive an email with tracking details so you can monitor your package’s journey.
Lost or Damaged Packages
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Damaged package? Contact us immediately at help@fjellsnakk.com and attach photos of the damage.
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Lost package? Check the tracking information and contact the carrier. We’re always available to assist you further.
Thank you for choosing FJELLSNAKK—where sustainability meets seamless shopping! 🌱🚚